At KBL Commerce LLC, customer satisfaction is our top priority. We strive to deliver high-quality products and services. If for any reason you are not satisfied, please review our refund policy outlined below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  1. Defective or Damaged Products:
    • Items that arrive damaged, defective, or not as described are eligible for a full refund.
    • The claim must include photographic or video evidence submitted within 7 days of delivery.
  2. Service Non-Delivery:
    • Services paid for but not delivered within the agreed-upon timeline are eligible for a refund.
  3. Order Cancellation:
    • Orders canceled within 24 hours of placement are eligible for a full refund.

2. Non-Refundable Conditions

Refunds are not issued in the following situations:

  • Change of Mind:
    • Refunds are not available for customers who simply change their minds after purchase.
  • Customized Orders:
    • Custom-made or personalized products/services are non-refundable unless defective.
  • Digital Goods:
    • Downloadable products or accessed services cannot be refunded after delivery.
  • Late Claims:
    • Refund requests made after 14 days from delivery are not eligible.